RENEE MONTAGNE, Host: NPR's business news starts with airlines delivering some good news.</s>RENEE MONTAGNE, Host: Still topping the list with the fewest overall consumer complaints was Southwest Airlines. The airline with the most complaints in 2008 was U.S. Airways.
A new study shows that in 2008, airlines had their best quality performance in four years. Airlines lost less baggage, bumped fewer passengers and had fewer delays. Topping the list with the fewest overall consumer complaints was Southwest Airlines.