BILL HEMMER, CNN ANCHOR: Now for many, cell phones are a critical link for some to do their job. And tonight, one example of how cell phones have changed the way Americans do business. Here's CNN's John Zarrella.</s>JOHN ZARRELLA, CNN CORRESPONDENT (voice-over): Ed Klem lives in his car, on the road and on the phone.</s>ED KLEM, REAL ESTATE AGENT: Yeah. Give me a call if you want. The easiest way to reach me is on my cell phone.</s>ZARRELLA: A real estate agent, Klem says he spends about 70 percent of working time in his car. Cell phones have changed the way real estate agents do business. No longer do they have to go back and forth to the office to pick up listing information or return phone calls. It's all done from the mobile phone in the mobile office.</s>KLEM: Half the time, you're negotiating a contract right over your cell phone while you're driving to another appointment to list another house. This is the major way of communication.</s>ZARRELLA: Klem says he has no problem with legislation that would require hands-free devices. He could still do business on the go.</s>KLEM: If you want to survive in this business, you know, customer satisfaction is like the number one priority. And your customers want to talk to you on a daily basis, that's why pretty much I give out the cell phone number all the time.</s>ZARRELLA: The proposed federal legislation would leave it to the states to decide individually whether to ban all cell phone use in cars, or restrict use to hands free. Klem says the real estate business can live with restrictions, but an all-out ban would be like going from the Renaissance to the dark ages.</s>KLEM: Hey, Ron. Hold on for a quick second. I've got another call. This is Ed.</s>ZARRELLA: John Zarrella, CNN, Miami.
Cell Phones Change Real Estate Business