WHITFIELD: An online shoe company is seeing big profits during a tough time. Tom Foreman reports employees are having a whole lot of fun.</s>TOM FOREMAN, CNN CORRESPONDENT: Twenty-four/seven, two by two, Zappos.com is moving shoes, more than $1 billion annually in Internet sales fueled by a wide selection, free shipping, and money back guarantees.</s>UNIDENTIFIED FEMALE: Thank you for calling Zappos.com.</s>FOREMAN: Not bad for a company started a dozen years ago with a radical concept -- success is about service, not selling. CEO Tony Hsieh.</s>TONY HSIEH, CEO, ZAPPOS.COM INC.: For us culture isn't just important, it's actually the number one priority of the company.</s>FOREMAN: The culture is raucous, infectious, and everywhere. Employees decorate as they choose, enjoying an unbelievable array of company services, including free lunch, ice cream, massages. We asked our guide Ray Andre about the business environment.</s>RAY ANDRE, ZAPPOS.COM: This is a business meeting.</s>FOREMAN: There's a lot of giggling going on in there.</s>ANDRE: There is.</s>FOREMAN: Getting in is not easy. Zappos takes months to screen applicants, and even in training new hires are offered $4,000 to quit just to weed out those who might not really want to be here.</s>ANDRE: So we figure we could train most people to do their jobs but we can't train somebody to fit into our culture.</s>FOREMAN: What is your key philosophy about running this business?</s>HSIEH: Internally we have a saying we're a service company that just happens to sell shoes.</s>FOREMAN: You realize nobody in America who sees this is going to want to go to work tomorrow.</s>WHITFIELD: We're going to shift our attention overseas again along with everybody else around the world. There are a lot of young Americans who have been watching the event unfold in Egypt. What do you suppose they have to say about all this?
Shoe Selling Internet Business Has Fun Work Environment