BROWN: Today we have an update on a story we told you about a month ago. A Utah couple is fighting back against an online retailer. John and Jen Palmer are suing Kleargear.com after the company fined them $3,500, all for writing a negative review online. Let me bring you up to speed on the details.</s>BROWN (voice over): A Utah couple fined $3,500 for writing a negative review of KlearGear.com is now suing the merchant for retaliating against them, according to a lawsuit filed Wednesday on the couple's behalf by Public Citizens. The battle began when John and Jen Palmer bought a few Christmas gifts from the Web site KlearGear.com in 2008. But they say the items never arrived and their calls went unanswered. Finally, the transaction was canceled. Jen Palmer vented her frustrations online, posting a review of the company on RipoffReport.com saying, in part, "There is absolutely no way to get in touch with a physical human being, no extensions work." Then three and a half years later, they received this e-mail, appearing to be from KlearGear, stating they would be fined $3,500 if the negative review wasn't taken down in 72 hours.</s>JEN PALMER, COUNTERSUING KLEARGEAR.COM: It's ridiculous that anybody would turn around and try to extort us like this especially for doing something as simple as just posting a review online.
Utah Couple Fights Hefty Fine